Shipping Policy

Thank you for shopping with GlowCarts. We work to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are processed after payment has been successfully completed and verified.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Once your order has shipped, you may receive tracking information by email or through the contact information provided with your order.

Shipping & Delivery

Shipping times shown during checkout are estimates and are not guaranteed delivery dates.

Delivery times may be affected by circumstances outside of our control, including carrier delays, severe weather, holidays, customs processing, or other transportation disruptions.

Some orders containing multiple products may arrive in separate packages.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Tracking

When tracking is available, customers will receive tracking information after their order has shipped.

Please allow time for the shipping carrier's tracking system to update after receiving your tracking number.

Lost or Damaged Packages

If your package arrives damaged, please contact us promptly and provide your order information and photographs of the damaged package or product when possible.

If tracking indicates that a package was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier. You may also contact GlowCarts so we can assist you with the next appropriate steps.

International Orders

International orders, when available, may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, customers are responsible for applicable customs charges.

Questions

For questions regarding your shipment or order, please contact GlowCarts using the contact information provided on our website.

Thank you for shopping with GlowCarts.